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- Lobby Management
Lobby Management
Queue Smarter, Serve Better
Say goodbye to long wait times and overburdened staff at branches. Keep visitors happy with quick in-branch check-in and virtual queuing process.
Lobby Management Designed for Enterprise
Queue or Check-in Anytime, Anywhere
- Visitors check-in or join the queue from wherever they are—whether they’re en route or already at an on-site kiosk.
- Receive next-in-line alerts, view live queue updates giving visitors the option to wait or book a later appointment or schedule additional follow up appointments.
State of the Art Self Check-in Kiosks
- Enhance operational efficiency with self-check-in kiosks.
- Display queue positions on digital kiosks.
- Keep visitors informed and allow them to control their waiting experience by monitoring their queue position, or selecting their preference or visit needs while waiting.
Live Alerts and Traffic Insights
- Make life easier for your staff with instant notifications upon visitor arrivals. Managers get rich branch traffic trends across multiple locations.
- Show them insights on branch traffic, waiting times, purposes of client visits, service engagements, and more.
- Live view of check-ins and upcoming appointments types and duration of appointments.
- Staff workload and trends i.e. who is handling the most appointments, etc.
On a scale of 1-10, the competitors we saw might’ve been a 5, and Eltropy Platform was a 10+. For us, it was so easy to use, we just turned it on and were off and running.
Pete VanGraafeilandSVP, Member Services 
Whether it's a new user we're introducing to the platform or an old user who's learning new features, we all agree that Eltropy has been such an easy platform for our team to use. It’s so intuitive.
Sean ChambersChief Operating Officer 
Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels.
Kent LugrandPresident & CEO 
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All the Tools You Need in One Place
Custom Branded Kiosks And In-Branch Video Rooms
- Customize colors, fonts, and logos to ensure the check-in process aligns with your brand aesthetics.
- Enhance in-branch experiences with dedicated video rooms, providing a private space for virtual consultations and meetings.
- These rooms ensure secure, uninterrupted conversations, enabling personalized service and expert assistance in locations that are understaffed or when branch staff wants to include specialists into the conversation.
Automated Text Reminders and Follow-Ups
- Send automatic text alerts to inform visitors when it’s their turn in the queue, allowing them to take a break or run errands without losing their spot.
Get a 360 degree view of the visitor
- Integrated with Eltropy’s unified platform, staff members can add see and add notes about a visitor’s interaction in the unified conversation thread giving all agents and employees a view of the customer’s full interaction history.
Power of Total Branch Solution
- Integrates Eltropy’s lobby management, appointment management, reputation management and in-branch video banking for a complete branch solution.
Experience The Unified Impact
Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
Integrated Tech Stack
Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.
